Welcome to The Family Centre


Information for Participants

How The Family Centre protects your privacy

Anything you tell our staff is strictly private and confidential. We will only disclose personal information if you give permission or if required or authorised to by law, for example to protect someone from harm.

Please see The Family Centre Privacy Statement for further details of how we manage your personal information and how to access your records, or to make a complaint about how we have handled your information.

Concerns, complaints, compliments and suggestions

We are committed to improving our services and invite you to provide feedback, or participate in service design discussions. You can visit, telephone, us our feedback form or write to us, to tell us what you think. 

If you have a concern or want to make a complaint, in the first instance please raise the matter with the staff member you have been dealing with. If you are not satisfied with the result or you do not feel comfortable raising the matter with the staff member directly, you should raise the matter with: 

Director People and Quality

  • by phone: (07) 5524 8711
  • by using our feedback form
  • letter: PO Box 6301 Tweed Heads South

If you are not satisfied with the response provided by The Family Centre, there are agencies who can help.